Privacy Policy

1. Information We Collect

Dyeware may collect information that customers and website visitors voluntarily provide when using our website, registering for services, requesting information, or communicating with us.

Personal and Contact Information

• Name
• Business name
• Email address
• Telephone number
• Billing and business contact information

Account Information

• Account usernames and identifiers
• Account registration information
• Subscription and service plan details
• Account preferences
• Authentication and security-related information

Payment Information

When purchasing Dyeware services, payment information may be collected and processed through our designated payment processing provider.

Dyeware may receive transaction details, payment status, billing information, and limited payment-related information. Full payment card details may be handled directly by the payment processor rather than stored by Dyeware.

Technical Information

When visitors access our website or services, certain technical information may be collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Website access times
• Pages visited
• Basic diagnostic and server log information

This information may be used to maintain website operations, troubleshoot technical problems, protect our systems, and improve service reliability.

2. How We Use Personal Information

Dyeware uses personal information only for legitimate business and operational purposes related to providing our services.

These purposes may include:

• Creating and maintaining customer accounts.
• Providing web hosting services.
• Developing and maintaining customer websites.
• Providing managed SEO and AEO services.
• Managing digital advertising services.
• Processing payments and subscriptions.
• Sending invoices, receipts, and billing notifications.
• Providing customer support.
• Sending important account updates.
• Communicating service interruptions or maintenance notices.
• Sending security alerts and account verification messages.
• Responding to customer inquiries.
• Maintaining the security and reliability of our systems.
• Meeting applicable legal and regulatory requirements.

We do not use customer personal information to send unsolicited promotional emails or spam.

3. Our No-Selling and No-Marketing-Sharing Commitment

Dyeware does not sell, rent, or trade personal information.

We do not provide personal information to third parties for their independent advertising, promotional, or marketing purposes.

We do not sell customer email addresses, contact information, account information, or other personal information to marketing companies, advertisers, data brokers, or mailing list providers.

We do not permit third parties to use customer personal information obtained through Dyeware services for their own marketing campaigns.

Limited Operational Service Providers

To operate our business and deliver services, Dyeware may use trusted third-party service providers, such as:

• Website hosting and infrastructure providers.
• Payment processing providers.
• Transactional email delivery providers.
• Website security and monitoring providers.
• Technical support and infrastructure providers.

These providers may process limited information only as necessary to perform services on our behalf.

They are not authorized by Dyeware to use customer personal information for their own independent advertising or marketing purposes.

Where appropriate, Dyeware uses contractual and other safeguards to protect information processed by these providers.

This limited operational processing is not a sale of personal information or permission for third-party marketing.

4. Email Communication Policy

Dyeware does not send unsolicited email, promotional spam, or purchased mailing list messages.

We only send email communications related to providing and maintaining our services.

Our Emails May Include

• Account registration confirmations.
• Email address verification messages.
• Password reset instructions.
• Login and security notifications.
• Subscription confirmations.
• Payment receipts.
• Invoices and billing notices.
• Subscription renewal notifications.
• Service changes and account updates.
• Hosting maintenance notifications.
• Website service notifications.
• Customer support responses.
• Important legal or policy updates.

We do not sell, rent, or provide customer email addresses to outside marketing companies.

We do not use customer email addresses for unrelated third-party promotional campaigns.

Customers may still receive legally required notices or important service communications even if they have opted out of optional communications.

5. Cookies and Website Technologies

Dyeware may use cookies and similar technologies to support website functionality and improve the user experience.

These technologies may be used for:

• Maintaining website functionality.
• Supporting account sessions.
• Remembering user preferences.
• Maintaining security.
• Understanding basic website performance.
• Troubleshooting technical issues.

If analytics or other optional tracking technologies are used, their purposes and applicable privacy choices will be addressed in accordance with applicable law.

Visitors may be able to control cookies through their browser settings. Disabling certain cookies may affect website functionality or account access.

Dyeware does not use cookies as a means of selling personal information.

6. Web Hosting and Customer Website Data

Dyeware provides web hosting and related website services to customers.

Depending on the services purchased, information may be stored or processed through Dyeware-managed infrastructure or authorized hosting and technology providers.

Customers who use Dyeware hosting services may collect personal information from their own website visitors.

In those circumstances:

• The customer is generally responsible for determining what information their website collects.
• The customer is responsible for providing appropriate privacy notices to their visitors.
• The customer is responsible for obtaining any required consent or authorization.
• Dyeware processes hosted information as necessary to provide the contracted hosting and technical services.

Dyeware does not claim ownership of customer website content or customer business data merely because it is hosted on Dyeware infrastructure.

Customers are responsible for ensuring that information collected through their websites is handled in compliance with applicable privacy laws.

7. Website Development and Managed Services

When providing website development, managed SEO/AEO, or advertising services, Dyeware may receive access to certain customer information and business accounts.

This may include:

• Website administration credentials.
• Website content and business information.
• Website analytics information.
• Search engine performance information.
• Advertising account information.
• Campaign performance information.
• Technical configuration information.

Dyeware uses this information only as necessary to perform the services requested by the customer.

Customers should provide only the account permissions and information necessary for the services being performed.

8. Payment Information

Payments for Dyeware services may be processed through third-party payment providers.

Payment providers may collect and process payment card information and other financial details according to their own privacy policies and security procedures.

Dyeware may receive limited transaction information, including:

• Payment confirmation.
• Transaction identifiers.
• Billing status.
• Subscription information.
• Invoice details.

Dyeware does not sell payment information or use it for unrelated advertising purposes.

9. Data Security

Dyeware takes reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, and destruction.

Security measures may include:

• Access controls.
• System monitoring.
• Security updates.
• Appropriate infrastructure safeguards.

However, no website, computer system, internet transmission, or electronic storage method can be guaranteed to be completely secure.

Customers are encouraged to use strong passwords, protect account credentials, and notify Dyeware promptly if they suspect unauthorized account access.

In the event of a security incident involving personal information, Dyeware will take appropriate steps consistent with applicable legal requirements.

10. Data Retention

Dyeware retains personal information only for as long as reasonably necessary to:

• Provide contracted services.
• Maintain customer accounts.
• Complete financial and billing records.
• Resolve disputes.
• Maintain appropriate security records.
• Meet legal and regulatory requirements.
• Enforce applicable agreements.

When personal information is no longer required for these purposes, Dyeware will take reasonable steps to delete, destroy, or de-identify the information, subject to applicable legal obligations and legitimate operational requirements.

Some information may remain in routine backups for a limited period before being overwritten or securely removed.

11. Customer Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of personal information.
• Requesting information about how personal information is used.
• Requesting a copy of certain personal information.
• Withdrawing consent where processing is based on consent.
• Exercising applicable rights concerning certain types of data processing.

Dyeware will review and respond to applicable privacy requests in accordance with relevant legal requirements.

To submit a privacy request, contact us using the information provided in Section 16.

Dyeware may need to verify your identity before processing certain requests.

12. Children's Privacy

Dyeware services are intended for businesses, organizations, and individuals who are legally able to enter into service agreements.

Dyeware does not knowingly collect personal information directly from children under the age of 13 without appropriate parental consent or another lawful basis.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the information.

13. Third-Party Websites and Services

Dyeware's website and services may contain links to third-party websites, applications, or services.

These third parties operate independently and may have their own privacy policies, terms, and data handling practices.

Dyeware is not responsible for the privacy practices of websites or services that it does not own or control.

Customers should review the privacy policies of third-party services before providing personal information to them.

14. International Data Processing

Some technology and infrastructure providers used by Dyeware may operate servers or process information in locations outside the Customer's state or country.

Where personal information is transferred across jurisdictions, Dyeware will take steps required by applicable privacy laws to provide appropriate safeguards.

15. Changes to This Privacy Policy

Dyeware may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When material changes are made, Dyeware will update the Effective Date displayed at the beginning of this policy and provide additional notice when required or appropriate.

We encourage visitors and customers to review this policy periodically.

16. Contact Information

If you have questions about this Privacy Policy, wish to submit a privacy request, or have concerns about how your personal information is handled, please contact us.